February 2
@
12:00 PM
–
1:00 PM
As artificial intelligence becomes increasingly embedded in work systems, questions of trust extend beyond whether people accept or rely on algorithms to how humans and AI jointly perform, adapt, and sustain trustworthy decisions over time. In this talk, I present research that frames trustworthiness as a system-level property built through the iterative design, evaluation, and integration of human-AI interactions. I argue that interaction—not the human or the AI alone—is the fundamental unit for designing and evaluating trustworthy work systems. I illustrate this perspective through empirical studies of AI-enabled decision support in safety- and mission-critical domains, including identity verification and intelligence analysis. Across these studies, I show how human and AI strengths and weaknesses depend on interaction design; why explainable AI designs can produce mismatches between perceptual and performance measures of system trustworthiness; and how interaction-centered design can concurrently translate theoretical and operational trustworthiness models into experimentally testable systems. This work advances foundations for building human-AI systems that are effective, efficient, ethical, and capable of sustaining human judgment over time.
Bio: Myke C. Cohen is a final-year Ph.D. student in Human Systems Engineering at Arizona State University and an Associate Scientist at Aptima, Inc. His work sits at the intersection of human factors engineering, complex adaptive systems, and applied cognitive science, with a focus on the design and evaluation of AI-enabled decision systems in safety- and mission-critical environments. He has led and contributed to projects sponsored by the U.S. Department of Homeland Security, DARPA, and the Department of Defense. Myke is a recipient of the HFES Student Member with Honors Award, and was named an Ira A. Fulton Schools of Engineering Dean’s Fellow and the inaugural CHART Scholar at Arizona State University. Prior to his doctoral studies, he served as an Instructor of Industrial Engineering at the University of the Philippines Diliman, where he earned his B.S. in Industrial Engineering.